Welcome to Review River ("Company," "we," "us," or "our"). These Terms and Conditions ("Terms") govern your access to and use of our website at www.thereviewriver.com, our review automation software, and any related services, including our automated text messaging (SMS) and AI voice calling features (collectively, the "Service").
By accessing or using the Service, you agree to be bound by these Terms. If you do not agree to all of these Terms, do not use the Service.
1. Eligibility and Account Registration
Eligibility: You must be at least 18 years old and capable of forming a legally binding contract to use this Service.
Account Security: You must provide accurate, current, and complete information during the registration process. You are entirely responsible for maintaining the confidentiality of your account password and for all activities that occur under your account.
2. Description of Service
[Your Company Name] provides a review automation platform that allows businesses to request, track, and manage customer reviews. The Service utilizes automated text messaging (SMS), email, and artificial intelligence (AI)-powered voice calls to communicate with your customers on your behalf to request feedback.
3. Compliance with Communication Laws (TCPA & Local Regulations)
Because our Service utilizes automated SMS and AI voice calling, you (the User) bear sole responsibility for how you engage with your customers.
Consent Requirements: You expressly represent and warrant that you have obtained prior express written consent (or the appropriate legal standard of consent required in your jurisdiction) from every recipient before inputting their phone number into our platform.
Prohibition of Spam: You agree not to use the Service to send unsolicited communications (spam).
Legal Compliance: You agree to comply with all applicable local, state, national, and international laws and regulations regarding automated communications, including but not limited to the Telephone Consumer Protection Act (TCPA) and Telemarketing Sales Rule (TSR) in the United States, and the CAN-SPAM Act.
Opt-Out Mechanisms: Our Service automatically provides standard text-based opt-out mechanisms (e.g., replying "STOP" to unsubscribe) and verbal opt-out options for AI voice calls. You agree not to interfere with, block, or bypass these opt-out mechanisms.
Indemnification: You agree to indemnify, defend, and hold harmless [Your Company Name], its officers, directors, and employees, from and against any claims, liabilities, damages, losses, or expenses (including legal fees) arising out of your violation of any consumer protection or communication laws (such as TCPA violations).
4. Acceptable Use Policy
You agree not to use the Service to:
Transmit any communication that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or otherwise objectionable.
Impersonate any person or entity, or falsely state your affiliation with a person or entity.
Send automated communications outside of legally permitted hours (e.g., "quiet hours" regulations for telemarketing).
Upload data or phone numbers obtained from third-party lead generation lists without verified, explicit opt-in consent.
5. Fees, Billing, and Subscriptions
Subscription Fees: Certain aspects of the Service are provided on a paid subscription basis. You agree to pay all fees associated with your chosen plan.
Usage Charges: Automated SMS and AI voice calls may incur additional usage-based charges (e.g., per text or per minute rates) depending on your subscription plan. These charges will be billed dynamically or deducted from your account balance as detailed at checkout.
Cancellations and Refunds: You may cancel your subscription at any time through your account dashboard. Unless otherwise stated, all fees are non-refundable.
6. Intellectual Property
Our Platform: The Service, including its software, AI voice models, website design, text, graphics, and logos, is the exclusive property of [Your Company Name] and is protected by copyright, trademark, and other laws.
Your License: We grant you a limited, non-exclusive, non-transferable, and revocable license to use our platform strictly in accordance with these Terms.
7. Limitation of Liability
To the maximum extent permitted by applicable law, in no event shall [Your Company Name] be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:
Your use of or inability to use the Service.
Any carrier-side delays, filtering, or failures to deliver SMS messages or connect AI voice calls.
Any legal action brought against you by your customers or regulatory bodies regarding the automated messages or AI voice calls sent through your account.
8. Disclaimer of Warranties
The Service is provided on an "AS IS" and "AS AVAILABLE" basis. We do not guarantee that your automated text messages or AI voice calls will always be successfully delivered, as third-party telecommunications carriers and mobile providers control final delivery networks.
9. Termination
We reserve the right to terminate or suspend your account and access to the Service immediately, without prior notice or liability, if you breach these Terms, fail to pay fees, or if we suspect fraudulent or illegal use of our automated system.
10. Governing Law
These Terms shall be governed by and construed in accordance with the laws of Texas, USA, without regard to its conflict of law provisions.
11. Contact Us
If you have any questions about these Terms, please contact us at:
