Welcome to Review River ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.thereviewriver.com and use our review automation services (collectively, the "Service").
Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site or use our Service.
1. Information We Collect
We may collect information about you in a variety of ways. The information we may collect includes:
Personal Data: Personally identifiable information, such as your name, email address, phone number, and business details that you voluntarily give to us when you register for the Service or contact us.
Customer Data: Information regarding your clients or customers (such as their names, email addresses, and phone numbers) that you input into our system to facilitate automated review requests.
Derivative Data: Information our servers automatically collect when you access the Service, such as your IP address, your browser type, your operating system, and your access times.
Financial Data: Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, exchange, or request information about our services. Payments are processed securely by our third-party payment processors (e.g., Stripe, PayPal).
2. How We Use Your Information
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Service to:
Create and manage your account.
Provide, operate, and maintain our review automation features (including sending SMS and email review requests to your customers on your behalf).
Process your transactions and send you related information, including purchase confirmations and invoices.
Send you technical notices, updates, security alerts, and support and administrative messages.
Respond to customer service requests and support needs.
Monitor and analyze usage and trends to improve your experience with the Service.
3. How We Share Your Information
We do not sell your personal data or your customers' data. We may share information we have collected about you in certain situations:
Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf. This includes payment processing, data analysis, email delivery, SMS routing (e.g., Twilio, GoHighLevel, or Make.com), hosting services, and customer service.
Legal Compliance: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
4. Cookies and Tracking Technologies
We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Service to help customize the Site and improve your experience. You can set your browser to refuse all or some browser cookies, but this may affect how the Service functions.
5. Data Security
We use administrative, technical, and physical security measures to help protect your personal information and the customer data you upload to our platform. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
6. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information:
Access and Update: You can review or change the information in your account by logging into your account settings.
Deletion: You may request that we delete your personal information and the customer data you have uploaded.
Opt-Out of Communications: You may opt out of receiving promotional emails or SMS messages from us by following the instructions in those communications or by contacting us directly.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will alert you about any changes by updating the "Last Updated" date of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates.
8. Contact Us
If you have questions or comments about this Privacy Policy, please contact us at:
